About House of Artiglo

At House of Artiglo, each piece is thoughtfully created and carefully prepared with exceptional attention to detail. As a small business, we take immense pride in the quality of our products and the care we put into every order.

Shipping Policy

• All orders are processed within 2–3 business days after payment confirmation.

• Once shipped, delivery times may vary depending on your location and the shipping method selected at checkout.

• You will receive a tracking number as soon as your order has been dispatched.

• House of Artiglo is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other unforeseen circumstances beyond our control.

• Please ensure your shipping address is accurate at checkout. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at support@houseofartiglo.com and include clear photos of the issue.

We will review the matter promptly and work with you to provide a fair resolution, which may include a replacement, refund, or store credit where appropriate.

Returns & Refunds

Due to the nature of our products and our commitment to mindful production, we accept returns within 30 days of delivery.

To initiate a return, please contact: support@houseofartiglo.com with your order number and details regarding the item(s) you wish to return. Once your return request has been approved, we will provide return instructions and a prepaid return shipping label.

A flat return shipping fee of $8.99 will be deducted from your refund to cover the cost of return shipping.

To be eligible for a refund, returned items must:

• Be unused and in their original condition.

• Include all original packaging and accessories.

• Be returned within the approved return period.

Once your return is received and inspected, eligible refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Your satisfaction is deeply important to us. If your item arrives with any issue or does not meet expectations, please reach out to us. We will thoughtfully review your concern and work with you on a case-by-case basis to reach a fair and reasonable solution.

Non-Refundable Items

The following items are not eligible for refunds:

• Items damaged due to misuse, neglect, wear and tear, or improper care.

• Orders placed with incorrect sizing, shipping information, or customization details provided by the customer.

• Items reported outside the applicable return or damage-reporting timeframes.

• Final sale, clearance, or otherwise designated non-returnable items.
  

Contact Us

For any questions regarding shipping, returns, refunds, or your order, please contact us at:

Email: support@houseofartiglo.com

or fill out the contact form below, and a member of our team will get back to you as soon as possible.

We appreciate your support and thank you for choosing House of Artiglo.