House of Artiglo

At House of Artiglo, each piece is thoughtfully created and carefully prepared with great attention to detail. As a small business, we take immense pride in the quality of our work and the care we put into every order.

Shipping Policy

• All orders are processed within 2-3 days after payment confirmation.
• Once shipped, delivery times may vary depending on your location and the shipping method selected at checkout.
• You will receive a tracking number as soon as your order has been dispatched.
  
• House of Artiglo is not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances beyond our control.
• Please ensure that your shipping address is accurate at checkout, as we cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will review the matter promptly and work with you to find a fair resolution.

Returns & Refunds

Due to the nature of our products and our commitment to mindful production, we do not offer standard returns or refunds.

However, your satisfaction is deeply important to us. If your item arrives with any issue or does not meet expectations, please reach out to us at support@houseofartiglo.com. We will thoughtfully review your concern and work with you on a case-by-case basis to reach a fair and reasonable solution, which may include store credit where appropriate.

Non-Refundable Items

• Items damaged due to misuse, wear and tear, or improper care.
  
• Orders placed with incorrect sizing or customization details provided by the customer.
  
• Items reported outside the stated timeframe.
  

Contact Us

For any questions regarding shipping, refunds, or your order, please contact us at: support@houseofartiglo.com